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Errors and problems

Sometimes, things don't go as planned. Maybe there's a problem with the app itself or the user isn't using it quite right 😉

You can find the most common questions - and solutions - on this page.

You can also send us your question or report an issue via the contact page. Please include which device you're using, the operating system, if you've installed the latest update of the app, and what exactly the problem is. Ideally, with a screenshot. We'll answer your question as soon as possible.

Have a question about how the app works?

You can find most of them here: Frequently asked questions about our app

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