Heat Today will be hot in the south of the Netherlands: up to 30 degrees! Check whether your reservoir is still full, whether the mix is still moist, shade vulnerable plants around midday, and wait with sowing until it cools down.
Errors and problems
The current version of our app is used by tens of thousands of people. For a few of them, something goes wrong, either because of the app itself or because something isn't being done quite right.
On this page you'll find the most common questions and solutions.
Is your problem not listed?
Go to the community, create a post with your question, and add the category 'App-support'.
Please mention right away which device you're using, which operating system it runs on, whether you've installed the latest app update, and what exactly the problem is. Ideally, include a screenshot.
Then we'll answer as soon as possible 🙂
On this page you'll find the most common questions and solutions.
Is your problem not listed?
Go to the community, create a post with your question, and add the category 'App-support'.
Please mention right away which device you're using, which operating system it runs on, whether you've installed the latest app update, and what exactly the problem is. Ideally, include a screenshot.
Then we'll answer as soon as possible 🙂
Have a question about how the app works?
You can find most of them here: Frequently asked questions about our app
You can find most of them here: Frequently asked questions about our app
That's right.
In November 2021 we switched to a better and more stable system. Unfortunately, it was impossible to move your vegetable garden from the old app to the new one. That's why we did it in autumn, not during peak season.
You'll need to add your raised beds to the app again and, if needed, add any plants that were still in them.
You can do that pretty quickly. In the frequently asked questions, the question 'How do I add a seedling or (almost) mature plant in the app?' explains how.
Sorry for any inconvenience.
In November 2021 we switched to a better and more stable system. Unfortunately, it was impossible to move your vegetable garden from the old app to the new one. That's why we did it in autumn, not during peak season.
You'll need to add your raised beds to the app again and, if needed, add any plants that were still in them.
You can do that pretty quickly. In the frequently asked questions, the question 'How do I add a seedling or (almost) mature plant in the app?' explains how.
Sorry for any inconvenience.
If the app is behaving oddly, it may have stored outdated information in its cache.
You can try this:
You can try this:
- Check that you have the latest update
- After installing it, log out briefly
- Close the app
- Open the app and log in again
- Check whether your operating system meets the minimum system requirements for our app.
If the problem is still not solved, go to the community, create a post with your question, and add the category App support.
Please include which device you use, which operating system it runs on, whether you have installed the latest app update, and exactly what the problem is. A screenshot is ideal.
Then we will reply as soon as we can.
Note:
A crash report from the app is not useful, because it goes to the Google Play Store, not to us.
Please include which device you use, which operating system it runs on, whether you have installed the latest app update, and exactly what the problem is. A screenshot is ideal.
Then we will reply as soon as we can.
Note:
A crash report from the app is not useful, because it goes to the Google Play Store, not to us.
Usually, that happens if your device is still running on Android 7.0. As soon as you update it to a later version, it will work.
The same goes for the iPhone and iPad: update your system to the latest version and it will work.
The same goes for the iPhone and iPad: update your system to the latest version and it will work.
You need an internet connection to use the app. If your phone is on sleep or airplane mode you can't use it.
We also often see people trying to log in with a different email address than the one they used to create the account. So also try if you have used a different email address.
We also often see people trying to log in with a different email address than the one they used to create the account. So also try if you have used a different email address.
The problem could be that you're entering a different email address than the one you used to create your account.
The solution: double-check the spelling, try another email address, or create a new account with your current email.
Also, check the website. If you can log in there, the problem is with your mobile device.
The solution: double-check the spelling, try another email address, or create a new account with your current email.
Also, check the website. If you can log in there, the problem is with your mobile device.
Would you make a post about it in the community and add the category 'App-support'? Then we'll correct it as soon as possible.
Thanks so much for your help 🙂
Go to the community 'App-support'
Thanks so much for your help 🙂
Go to the community 'App-support'
Would you make a post about it in the community and add the category 'App-support'? Then we'll correct it as soon as possible.
Thanks so much for your help 🙂
Go to the community 'App-support'
Thanks so much for your help 🙂
Go to the community 'App-support'
Continue reading:
The MM app
App and community
-
MM app
- What is the app?
- Using the app
- FAQ
- Troubleshooting
- System requirements
- Community